EP Equipment has reported a two-day workshop for its Italian dealer technicians, covering diagnostics and electric truck systems. The update gives equipment buyers a practical reason to discuss after-sales resources when comparing suppliers.
What EP reports
The manufacturer published the account on 6 October 2026. It says more than 70 technicians attended at Il Carrello Srl in Nerviano on 29–30 September. The event date therefore precedes the publication date; this is a report of completed training, not a workshop happening today.
The programme included EP Care, Quick Solution, telematics and remote-service topics, alongside battery diagnostics, Santroll controllers and an introduction to high-voltage technology. EP also describes product updates for several ranges. Attendance and topics are manufacturer-reported facts, not an independent assessment of individual technicians' qualifications.
What buyers can take from the update
Dealer training is useful context for supplier research, but it should lead to specific questions. Ask who supports the equipment in your operating region and what information that team needs when a fault is reported. A workshop in Italy does not establish the service arrangements available to a buyer elsewhere.
Prepare the truck model, serial number, operating location and symptoms before comparing support offers. Request a written explanation of diagnostic access, call-out arrangements and responsibility for the battery and controller. These are procurement questions, rather than instructions to investigate high-voltage equipment yourself.
Questions for the equipment and service quotation
- Which named organisation provides local after-sales support for the offered model?
- Which diagnostic resources are available, and what access or subscription terms apply?
- What are the response arrangements, exclusions and warranty responsibilities?
- How are parts identification and availability confirmed before a repair is quoted?
Start with the supplier directory and parts research centre. Use the procurement tools and sourcing request centre to prepare a consistent requirement. Directory inclusion does not confirm dealer authorisation, current stock or suitability for a particular truck.
Evidence boundary
This brief was published on 8 October and retains the original source and event dates. ForkliftIQ has not audited training outcomes, tested the diagnostic tools or verified local service capacity. Confirm current support terms directly with the organisation quoting the equipment.
Primary source reviewed · EP Equipment · 2026-10-06:
https://ep-equipment.com/news/ep-after-sales-workshop-two-days-of-technical-training-for-our-italian-dealer-network/